Frequently Asked Questions
Everything you need to know about our chef-prepared meals delivered to your door.
How are the meals delivered and kept fresh?
All FoodSt meals are flash-frozen immediately after cooking to lock in nutrients and flavor. They are shipped in insulated thermal boxes with dry ice or gel packs to ensure they remain frozen until they reach your doorstep.
Where do you deliver?
We currently deliver to most metropolitan areas across the country. You can check your specific eligibility by entering your zip code on our 'Delivery Zones' page.
Can I skip a week or cancel my subscription?
Yes, we offer total flexibility. You can skip a delivery, pause your account, or cancel your subscription at any time through your account dashboard before the weekly cutoff deadline.
How do I reheat my meals?
Each meal comes with specific heating instructions on the label. Most can be prepared in a microwave in 3-5 minutes or in a conventional oven for 25-30 minutes for the best results.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with the quality, please contact our support team within 24 hours for a full refund or replacement.
Do you cater to specific dietary requirements?
We offer a wide variety of meals including gluten-free, dairy-free, vegetarian, and low-carb options. You can use our website filters to view meals that fit your specific dietary needs.